Return & Refund Policy — 18.18 Jewellery
Currently, we do not offer returns, exchanges or refunds for change of mind, including where a customer changes their preference about a design, colour, size or style after ordering. Please review the product details and delivery information before completing your purchase.
Incorrect, damaged or defective products
If your order arrives damaged, defective, is not as described, or contains an incorrect item, please contact 18.18 Jewellery promptly with your order reference and relevant photographs. We will review the issue and provide an appropriate resolution, which may include replacement, return or refund as required by applicable law.
Order cancellation
If you need to cancel an order, contact us as soon as possible. Cancellation availability depends on order processing and dispatch status, along with applicable consumer rights. We will confirm the available options before taking action.
How to contact us
Use our Contact page with your order reference and a description of the issue. Please do not send any jewellery to an address without receiving return instructions from our team.
Important: This policy does not restrict or exclude any rights or remedies provided to customers under applicable Indian consumer protection law, including for defective, damaged, misdescribed or incorrectly supplied goods.